Terms & Conditions

By placing an order at SydneyCigarettes you enter a purchase contract and agree to the terms & conditions.

By accepting these terms & conditions you identify yourself to be of legal smoking age to purchase cigarettes. To misrepresent your age is a felony charge. Those found falsifying their age may be prosecuted by the law.

 

Shipping and Delivery Time

Your package will need to be signed at delivery and identification will need to be provided at collection. If you are not available to sign, your package will be left to collect from your local post office. A package collection notice will be left in your mailbox and you will need to provide identification and a digital signature to receive your package.

Delivery time generally ranges from 15-30 days. 

 

Order Cancellation

In case you need to cancel your order, you can do that if the merchandise is not delivered. You must send an email to support@sydneycigarettes.com.au quoting your order number, your name, and shipping address. Otherwise, your order will be fulfilled & charged respectively.

 

 Change of Address

You are able to change your address within 24 hours after payment completion.

 

Return Policy

We want you to be totally satisfied with anything you order from us. Inspect your purchase immediately upon receipt. If you are not satisfied with the condition of the products, let us know and we will provide you with return instructions. Please return the unused merchandise within 10 days of receipt and we will exchange the merchandise or refund your money. The Customer will be responsible for arranging return transportation, and postage costs thus incurred will be on the Customer’s account without subsequent reimbursement. SydneyCigarettes cannot be held responsible for variations in the quality of the products caused by or owing to the acts and or omissions of the manufacturer or manufacturing process.

 

Refund Policy

Your refund will be issued after we receive your merchandise at our returns centre. When we receive your returned shipment, we will issue a full refund less shipping costs. Returned orders need to be received within 45 days of the original purchase or a restocking fee may apply.

Customers should be aware that on rare occasions Postal Service has been known to deliver orders late. Due to this reason, our policy is to review refunds only after 35 days from the shipment date. If you have not received your order within 35 days, please send an email to support@sydneycigarettes.com.au quoting the order number, your name, and shipping address.

 

Non-Disclosure

SydneyCigarettes will not and never share, disclose, sell, distribute, rent, licence, or pass onto third parties personally identifiable information collected at our website or which you have provided to us unless we have your consent to do so.

 

Duty Laws

Based on many years of business experience, we have established exclusive cooperation with the logistics channel. During the process of mailing cigarettes, we will refer to the customs regulations and avoid Tax or customs charges for you.

In the event that you are charged duty upon receiving your package, you have a choice to pay the duty or refuse the package, in which case the package will be returned to us and you will receive a refund for the order or it can be remailed. We will only issue a refund when we receive our returned merchandise.

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